Talking to money: the next user experience revolution – FinTech Futures

1 min read


  • The author discusses the importance of talking to our money to build a healthy relationship with it.
  • Research shows that financial anxiety is a significant issue affecting millions of people globally.

In the article “Is talking to our money the next user experience paradigm?” by Dave Wallace, the author delves into the idea of conversing with our money as a means to understand and manage our relationship with it better. Wallace highlights the historical background of banking and the current transactional nature of money while emphasizing the importance of what money represents beyond mere transactions. Money has a significant impact on our lives, shaping our present and future aspirations. Unfortunately, research shows that financial anxiety is prevalent among adults, affecting their mental health and confidence in managing finances.

Wallace argues that digital transformation has not adequately addressed our emotional connection to money. He proposes the concept of anthropomorphizing finances through conversational interfaces powered by artificial intelligence, allowing individuals to have meaningful dialogues with their money. By establishing a positive relationship with money, individuals can make better financial decisions and alleviate anxiety surrounding their finances. Wallace urges the utilization of technology to educate, advise, and guide individuals in their financial journey, ultimately improving their overall well-being.

The author suggests that the building blocks for conversational interfaces with money already exist, highlighting the potential of technology to transform the way we interact with and manage our finances. By incorporating emotional intelligence into financial technology, individuals can engage with their money in a more personalized and supportive manner. Wallace’s insights provide a unique perspective on the intersection of emotional well-being and financial literacy, signaling a shift towards a more empathetic and user-centric approach to managing money.

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